On ALL furniture orders Always inspect the boxes/crates for damage before you sign the freight bill. If there is any damage inspect the product. If it is damaged refuse the shipment, DO NOT sign the freight bill and contact me on my cell at 281-224-4603. My name is Danny Prince
Please notify us within 10 days of receipt of your order We will not charge a restocking fee in most cases except on furniture. Then we will only pass on what the manufacturer charges us plus the fees from our processor. If the manufacturer does not charge us, we will only pass along the fees from our processor.
Custom Orders are not returnable.
Cancellations for non custom orders:
All items may be cancelled at No Charge if cancelled prior to processing the order. If cancelled after processing only the charges that we incur will be passed along to you.
All items may be cancelled at No Charge if cancelled prior to processing the order. Most of our Furniture is built from scratch as we get the orders. As a result they are Custom Orders and Subject to a Cancellation Fee Depending on what stage of the process it is in when you cancel. You will be advised at that time what the fee will be. Please call to initiate the process so that we may stop it at the earliest possible time and determine the charge to you. If it is too far along then it simply can not be cancelled.
If Hides or Leather has already been cut for your specific order you are responsible for those charges.
We use 3rd party Shipping Companies to get your order to you. We always shop the market for the lowest possible price with the best and most reliable carriers and will not shop cut-rate carriers.
All furniture deliveries are "Curb Delivery". Inside or "White Glove" delivery is not offered any more by the carriers
We will monitor your shipments and provide you with tracking #'s and ETA's.
Please advise us ASAP to any discrepancies between the information we provide you and what actually happens so that we can get involved with the Shipping Company and get it resolved.
If you have any questions regarding our Policies please contact us here
Call Toll Free 877-907-0880
or E-mail at firstname.lastname@example.org
Western Home Decor
Rustic Western Furniture
Guaranteed Low Price
If a competitor has the same product for less within 30 days
we will refund you the difference